A journalist at Mortgage Solutions wrote a piece last week about some comments from a lender over the fact that lots of brokers aren't making use of the tech that the lenders have built in order to help with their workloads. He's after your thoughts on why this is - what's holding brokers back from getting stuck in? Does the tech on offer actually make a difference to your workload and the day to day tracking of cases? Have there been any unexpected benefits? And are there any areas that lenders are ignoring but which would really make a difference? Or is all the tech available a load of old Michael Ballacks?